About Us

Our mission is simple: to serve with care, act with integrity, and always put your needs first.

Our Story

Lumos Care was founded by a dedicated team of nurses with a shared vision—to provide care that truly puts people first. With extensive experience across mental health, aged care, and clinical environments, our team recognised the need for support services that are not only professional but also deeply compassionate and accessible.

We started Lumos Care to ensure individuals with different abilities receive the respect, opportunities, and personalised care they deserve. Our focus has always been on empowering participants to live independently while feeling safe, supported, and valued.

OUR PROMISE

The LUMOS Promise

L

Leading

Supporting your livelihood with guidance and care.

U

Understanding

Listening deeply to your needs and preferences.

M

Motivational

Encouraging you to achieve personal goals.

O

Optimistic

Focusing on a positive and independent future.

S

Strength & Stability

Providing reliable support through every challenge.

Our Promise to You

We are dedicated to delivering care that is ethical, personalised, and built on trust, ensuring every participant feels safe, respected, and supported.

Prioritise Individual Care

Every care plan is thoughtfully tailored to meet the unique needs, goals, and preferences of each participant.

Ethical Standards

We uphold the highest level of integrity and transparency in all our services and interactions.

Competent Staff

Our team consists of experienced, qualified, and compassionate professionals dedicated to quality care.

Privacy & Safety

We strictly safeguard participant rights, personal information, and overall wellbeing at all times.